This Privacy Policy describes how Tuyapack ("we", "our", or "us") collects, uses, and shares information about you when you visit our website tuyapack.com or contact us for business purposes. By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, and company details when you fill out our contact form or send us an inquiry.
- Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
- Communication Data: Records of correspondence when you contact us via email, WhatsApp, or our contact form.
- Cookie Data: Information collected through cookies and similar tracking technologies (see our Cookie Policy section below).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide customer support
- To process and fulfill your orders and export requests
- To send you relevant product information, catalogs, and pricing upon request
- To improve our website and services based on your feedback
- To comply with legal obligations and protect our legitimate business interests
- To send marketing communications (only with your explicit consent)
3. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you (e.g., processing your order).
- Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights.
- Consent: Where you have given us explicit consent to process your data for a specific purpose.
- Legal Obligation: Processing is required to comply with applicable laws and regulations.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Trusted third-party companies who assist us in operating our website and conducting business (e.g., logistics partners, payment processors), subject to confidentiality agreements.
- Legal Authorities: When required by law, court order, or government regulation.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as a business asset.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website performance and functionality
You can control cookie settings through your browser. Please note that disabling certain cookies may affect website functionality.
7. Your Rights
Under applicable data protection laws, you have the following rights:
- Right of Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request correction of inaccurate or incomplete data.
- Right to Erasure: You have the right to request deletion of your personal data in certain circumstances.
- Right to Restrict Processing: You have the right to request that we limit how we use your data.
- Right to Data Portability: You have the right to receive your data in a structured, machine-readable format.
- Right to Object: You have the right to object to our processing of your data in certain circumstances.
To exercise any of these rights, please contact us at info@tuyapack.com.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. International Data Transfers
As a global company based in Turkey, your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Last Updated: April 2026
This privacy policy is compliant with GDPR (General Data Protection Regulation) and Turkish Personal Data Protection Law (KVKK).
