Welcome to Tuyapack (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (https://tuyapack.com) and tell you about your privacy rights and how the law protects you.
1. Information We Collect We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
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Identity Data: Includes first name, last name, and company name.
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Contact Data: Includes billing address, delivery address, email address, and telephone/WhatsApp numbers.
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Transaction Data: Includes details about payments to and from you and other details of products (such as thermoform, injection, kraft, and microwave packaging) you have purchased from us.
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Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, and other technology on the devices you use to access this website.
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Communication Data: Includes your messages sent via our 24/7 WhatsApp live chat service or contact forms.
2. How We Collect Your Data We use different methods to collect data from and about you, including through:
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Direct interactions: You may give us your Identity and Contact data by filling in forms or by corresponding with us by post, phone, WhatsApp, email, or otherwise. This includes requesting product catalogs, inquiring about bulk orders, or asking for a quote.
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Automated technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar technologies.
3. How We Use Your Information We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
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To process and deliver your orders, including managing payments, fees, and charges, as well as coordinating global delivery from our factory in Istanbul.
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To communicate with you and provide customer support via email or our WhatsApp chat.
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To manage our relationship with you, which will include notifying you about changes to our terms or privacy policy.
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To improve our website, products, marketing, customer relationships, and experiences.
4. Data Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, contractors, and other third parties (like shipping companies) who have a business need to know.
5. Cookies You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
6. Third-Party Links This website may include links to third-party websites, plug-ins, and applications (such as our social media pages on Facebook and Instagram). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
7. Data Retention We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
8. Your Legal Rights Depending on your location, you may have rights under data protection laws in relation to your personal data, including the right to:
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Request access to your personal data.
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Request correction of your personal data.
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Request erasure of your personal data.
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Object to processing of your personal data.
9. Contact Us If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Tuyapack
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Head Office: Adnan Kahveci Mahallesi Şişhane Caddesi Zigana Tria C Blok Kat:5 D:29, Beylikdüzü – Istanbul – TURKIYE
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Factory Address: Akçaburgaz, 137. Sk. No:5/6, 34522 Esenyurt/İstanbul
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Email: info@tuyapack.com